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COMPANY >> Welcome to KEC Customer Support and Service page

For more than 29 years, Kuwait Electrical Wiring Accessories Company has sustained a strong reputation for delivering quality products enhanced by its serious commitment in high service quality standards. It is this dedication that has enabled it to be a competitive player in Kuwait market.

If you need assistance, we are here to help you. Browse on information resources, e-mail or call to speak to our customer service team with any comments, suggestions or questions.

The Team
 

Khawar Mumtaz Sales Administration Manager Tel: 99664518

  • For General info, enquiries, product specifications, Quotations etc, please call Ms. Sundari Kumar @ Ext. 129
  • For Status of your order & logistics support, Please call Ms. Karuna Leah @ Ext. 135
  • For deliveries of your orders, catalogues, any sample requirement**, Stock enquiries etc, please call Zoheb Ansari @ Ext. 125
  • For order acknowledgements & your account credit limit, please call Alex Gomes @ Ext. 122

 

Business with KEC :

We appreciate doing business with you & welcome you as member of our many satisfied customers. We as KEC customer service team follow the Golden rule of customer service.....Customers are US!! Its all in the 'attitude' hence we build relationship with our valued customers so that they know we are always here to serve & provide solution, no matter what time of the day it is our dedicated Cell lines are open 24x7.

Returns Policy :
Goods once sold are subjected to certain terms & conditions. Please ask for a copy of this document by calling 23985580 Ext. 129.

Payment :
All orders are accepted on CASH or Cheque basis only unless your company has a credit account with us. A credit account is opened by the approval of the finance department and with certain conditions. Call on Ext 119 for further details & to know about KEC Credit A/C policy.

Product availability :
We try to ship/deliver the orders the same day, if these are received by 9 a.m., but most orders are delivered within 24 hours except when [a] orders are not as per KEC’s policy of order acceptance & [b] when placed on week ends.

Hours of operation :
07:30 a.m – 04.30 p.m. : Sunday – Thursday

Order a Catalogue :
Please call 23985580 Ext. 125 or mail to zoheb@keckuwait.com to receive product catalogue.

New Requirement of Kuwait Customs Authorities:
Exporting to Kuwait
International Conformity Certification Program (ICCP)
The ICCP was implemented by The Public Authority for Industry of the State of Kuwait, to ensure the compliance of certain (regulated) imported products, with applicable Kuwaiti Standards (KSS) and technical regulations, (i.e. mandatory requirements).
Please visit www.pai-iccp.com for complete details

 

"Kuwait's leading low voltage electrical installation equipment, systems solutions and lighting supplier"

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PROFILE
ORGANIZATION CHART
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TECHNICAL DATA & SPECIFICATIONS
CUSTOMER SERVICES
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PHOTO GALLERY

 

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KEC Copyright © 2008-2009 All rights reserved

P.O.BOX : 46476 Fahaheel 64015 - Kuwait Tel: (00965)23985580 Fax: (00965)23985581